Yolk Recruitment are currently recruiting a Temporary Customer Service Team Leader for a values-driven Housing Association in PembrokeshireThis is a leadership role where management skills are paramount but also the ability to manage the in-box and deal with calls when needed, so your all round skills will be maximised.Key ResponsibilitiesLeading a team to ensure expected behaviours are adhered toManaging the mailbox and re-directing, allocating, responding when required.Ensuring enough coverage to deal with queries during busy timesDealing with escalations when requiredTaking calls during busy periods Candidate RequirementsPrevious management experienceContact centre experience would be idealGood communication skillsKnowledge of the housing sectorStrong IT skillsPrevious experience of providing feedbackWhat''s in it for you?A hybrid environmentOffice hours, no weekends or evenings 15.07 per hour (equivalent to 29000 pro-rata)To Apply:If you have a leadership background and have dealt with a range of queries in fast paced environment I would like to hear from you. Please submit your up-to-date CV to: Richard Coombs at Yolk Recruitment. ..... full job details .....