Job Title: Lead Service Designer (Life andamp; Pensions) Location: Edinburgh Salary/Rate: £450 per day Start Date: March (1-2 weeks notice period max) Job Type: 6 or 12 month initial contract, Inside IR35.Company Introduction We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a Lead Service Designer to join their Life andamp; Pensions customer on a 6 or 12 month basis.This person needs to lead the work from a digital design perspective, be able to understand the journeys for both on and offline and be self sufficient in terms of being able to work with minimal guidance. Purpose of role: Lead the design of the experiences of customers, advisers and employers across different communications, operations touchpoints, and channels of a service. Use a human-centred approach to understand the needs, pain points, and expectations of the people involved in the service, as well as the business goals and constraints.Collaborate with other stakeholders to co-create solutions that are desirable, feasible, and viable. The Senior Service Designer conducts user research, creates journey maps, prototypes ideas, tests and validates prototypes, develops service specifications, facilitates workshops, and measures the impact of service design interventions.Conduct customer and adviser research and service analysis to identify the current state and gaps of a service.Plan and coordinate the work of team members and ..... full job details .....