We''re looking for an experienced and confident Housing Officer to join a Housing Association in Oxford on a permanent basis, who can deliver a high quality, professional service to help shape sustainable communities.

Location: Oxford
Contract: Permanent
Working Hours: Full Time - Hybrid
Salary: -32,000 - -38,000

Key Responsibilities of a Housing Officer:

• Deliver high-quality tenancy and neighbourhood services, with a specific focus on managing medium to high-level anti-social behaviour cases effectively and sensitively.
• Champion customer experience, ensuring service delivery is responsive, proactive, and shaped by customer voice and insight.
• Work collaboratively with internal teams and external partners to improve housing outcomes and maintain safe, vibrant communities.
• Support data quality and compliance, ensuring customer systems are up to date and aligned with regulatory and safeguarding standards.

• Strong experience in tenancy and neighbourhood management, with proven success in resolving ASB and complex customer issues.
• A confident and empathetic communicator who builds trust and can influence effectively at all levels.
• Demonstrates operational thinking and a commitment to inclusive, customer-first services in a dynamic environment.
• Proficient in digital systems with a strong understanding of data protection and compliance responsibilities.