Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 13 million lives, in their search to add an Administrator to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees and their family members.

The Role

You will be a clinical administrative, who is focused on ensuring high levels of professionalism whilst working ''behind the scenes'' of a clinical operation and adhering to internal and client KPIs and SLAs. The case management administration team manages all counselling cases, ensuring cases are processed efficiently, whilst also maintaining our external affiliate network compliance.

• Ensure all counselling cases are matched within 48 working hours and session confirmations are received within 12 working hours
• To monitor, mentor and ensure the affiliate network are working in line with clinical governance and embracing short-term workplace counselling
• Ensure we hold accurate records for our in-house and affiliate network counsellors, updating system maps and databases when required
• Effectively monitor risk cases in accordance with risk policy
• To manage and arrange training sessions, liaising with external companies to meet their needs and ensure this is implemented successfully

Skills Required

• Excellent communication and customer service skills
• Self-sufficient, innovative, and driven with the ability to work independently or as part of a team
• Good level of computer literacy (MS Office, Word, Excel and PowerPoint)
• Experience in data entry, scheduling, and diary management (desired but not essential)
• Track record of meeting and exceeding KPIs and targets

Benefits

• 25 days'' holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2-and 5- years'' service
• Contractual sick pay
• Private medical insurance after 5 years'' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years'' service
• Holiday season bonus after 3 years'' service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Company incentives, access to discount schemes
• Social sessions on the last Friday of the month with free food and drink
• Free 24/7 onsite gym

P(phone number removed)LSR1

INDPENO

The Portfolio Group are acting on behalf of our client in recruiting for this position.