Revenues and Benefits Customer Service AdvisorSittingbourne, KentTemporary 16 weeksMonday - Friday (30 hours) 16.09 PAYESocial Housing Experience NeededDaniel Owen are proud to be representing a well-known company based in the Sittingbourne, Kent area who are looking for a highly skilled Revenues and Benefits Customer Service Advisor to join their team.Duties - Revenues and Benefits Customer Service AdvisorTo answer phone calls relating to Revenues and Benefits in a timely manner, always ensuring high levels of customer To interpret queries/problems that are generated by customers in order to generate solutions to meet their needs whilst the customer is on the phone with youPromote and encourage self service and online services, including ebilling and client wide notifications, whilst recognising vulnerability and where there may be the need to support residents through their enquiryTo ensure confidentiality of all evidence/information held on all systems accessedEnsuring customer data is up to date, this includes correct spellings of names, adding first names to accounts/profiles, email addresses and telephone numbersThrough active listening and conversation have an awareness of other support and benefits/assistance that customers may be entitled to and signposting customers as appropriateResponsibility for recognising signs of fraudulent claims, understand what key information should be recorded and following the correct referral processTo apply operating standards when ..... full job details .....