We are seeking an experienced Interim Head of Operations to lead and deliver a significant operational transformation across a portfolio of elderly care services. The role covers a number of elderly residential and nursing homes, with a focus on stabilising performance, improving occupancy, and ensuring delivery of a fully costed transformation plan already in place.

Key Objectives:-

• Execute and implement a pre-approved, fully costed transformation action plan.
• Improve performance across occupancy, operational efficiency, and financial outcomes.
• Provide strong, visible operational leadership across the portfolio.
• Work collaboratively with the Regional Managers to drive delivery.
• Lead organisational change, including restructure processes.

Key Responsibilities:

• Act as a hands-on operator, stepping in where needed to maintain service quality.
• Support and guide managers to embed improved standards and practices.
• Direct daily operational oversight across multiple services.
• Operational Leadership

Transformation & Performance Improvement:

• Lead delivery of the existing transformation plan in partnership with Regional Managers.
• Consult with teams to ensure buy-in and smooth implementation.
• Drive measurable improvements in occupancy, service performance, and financial efficiency.

Change Management:

• Manage restructure processes.
• Ensure the workforce is supported and aligned with new ways of working.

Reporting & Senior Stakeholder Management:

• Provide regular progress updates with risks and mitigations.
• Prepare executive-level summaries.
• Work closely with leadership to maintain alignment on priorities.

Essential Experience:

• Senior operational leadership within elderly residential or nursing care.
• Demonstrated success in turnaround or transformation programmes.
• Multi-site leadership experience with geographically dispersed teams.
• Experience delivering restructures and business improvements.

Skills & Attributes:

• Hands-on operator who drives results.
• Strong decision-maker and communicator.
• Excellent consultation and influencing skills.
• Strong analysis and reporting abilities.
• Comfortable with national travel.-