OverviewAre you ready to take the next step in your leadership career and help shape the future of the UK''s most trusted breakdown service? We''re looking for a dynamic Patrol Team Manager to join our Roadside Operations team. In this High-impact role, you''ll be leading from the front - coaching, motivating and developing a team of up to 50 patrols to deliver industry leading service to our members.

Responsibilities

Lead, coach and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets

Take full ownership of service delivery and efficiency in your region, ensuring optimal utilisation of your mobile workforce

Collaborate with key departments including CSC, Technical, HR, Customer Care and Training to align service standards and operational goals

Ensure legal compliance, safe working practices and effective asset management in line with company policy

Drive team engagement through regular feedback, recognition and coaching sessions

Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved

Qualifications

Proven experience managing and developing field-based teams in a performance driven environment

Strong leadership and coaching skills with a track record of delivering against KPIs

Excellent interpersonal, communication and influencing skills across all levels

Commercial awareness and a strong understanding of service-led operations

Sound knowledge of compliance, health and safety standards and the breakdown recovery sector

Desirable Qualifications

NVQ Level 4 or equivalent in management (Or willingness to work towards this)

Frontline management experience

FSA compliance knowledge

Benefits

Work pattern of 40-hours weekly

Family leave support including paid time off, flexibility and resources to help balance work and family commitments

Option to join RAC''s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings

2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering

Confidential personal support service, available 24 hours per day every day of the year for both you and any family members aged 16+ in your household

Car salary sacrifice scheme after 12 months of employment. You''ll enjoy significant tax savings, including electric vehicle options

Free RAC Ultimate Complete Breakdown Service from day one

Access to Orange Savings, our online discounts portal offering 1000''s of savings on high street retailers, supermarkets, holidays, tech and more

About UsThe RAC have been rescuing the nation''s drivers since 1897. We''re one of the country''s most well-known and trusted brands. As our business goes from strength to strength, we''re looking for skilled Vehicle Technicians to join our team. We''re committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.

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