Client Service Administrator - Bond Street 1

London, LND, GBPermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.HOW WILL YOU MAKE AN IMPACT?To manage the Care Service administration of the boutique. To monitor the CS activity and controls the CS business, from the registration through to the payment, including follow up, control and analysis.WHAT WILL BE YOUR MISSION?Uphold the ideals of the Cartier Client ExperienceApply the Care Service process and policiesRespect and uphold the image of the MaisonClient and Notification ManagementRecord client data accurately and control of the notification recorded by boutique staffFollow-up of client repair orders in cooperation with the boutique staff, watchmaker, or/and the jeweller and updating clients as requiredQuality control and billing of in-boutique services, Quality control in store of platform repair ordersRespond to Client inquiries by phone, email or letter as requiredAlign with Client Service Associates to inform clients directly about the status of the repair or delays to lead-time (spare part shortage, repair ready for collection…)Stock and Service Order ManagementStock monitoring; Spare parts, leather straps, Care Service accessoriesprepare orders and place orders for in boutique repairs, deliveries follow-upStock management; orders, follow-up, receiving, and inventoriesAssistance in all Inventory checks both physical and within SAP records/updatesManage repair order delivery process with brand partners as requiredHOW WILL YOU EXPERIENCE SUCCESS WITH US?Experience in an administrative or Client service-oriented role, preferably with Luxury industryStrong organisation and time management skillsExcellent verbal and written communication skillsGood working knowledge of Microsoft Office and Outlook (SAP experience is beneficial)Client-focused, business acumen, strong solution driverProactive and positive attitude towards colleagues and clientsGood attention to detail, organization and the ability to handle multiple tasks simultaneouslyFluent in English (additional languages are a plus)WHAT DO WE OFFER?At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.WHO ARE WE?As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.Quite simply, Cartier is a place like no other. Welcome to our Maison!YOUR JOURNEY WITH US:We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:Initial screening call with Richemont Talent TeamRichemont owns several of the world''s leading companies in the field of luxury goods, with particular strengths injewellery, watches and writing instruments. Cartier joined the Group in 1988.

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