CRM MANAGER • Odevo UK • £Competitive, aligned to experience • Office Based (London) ROLE OVERVIEW We are looking for a highly commercial, numerate and results-led CRM Manager to join Odevo UK and take ownership of CRM across a fast-growing portfolio of operating companies. Reporting directly to the Head of Digital, this is a pivotal role within our commercial team. You will define the group-wide CRM strategy, raise standards across all OpCos, and build always-on CRM activity that drives measurable commercial outcomes. This is a role for someone who can combine strategic thinking with hands-on delivery. You will use customer insight, performance data and testing to create CRM programmes that improve retention, conversion, upsell and long-term customer value. ROLE EXPECTATIONS This role requires strong CRM leadership, commercial judgement, and a relentless focus on value. You will be expected to work collaboratively across multiple operating companies, aligning CRM activity to agreed commercial levers and ensuring CRM output is consistent, customer-centric and high quality. You will bring pace, curiosity and high standards. You will continuously improve performance through insight, optimisation, and a clear focus on what works. WHAT SUCCESS LOOKS LIKE You''ll be successful in this role if: Odevo UK has a clear, cohesive CRM strategy that is deployed consistently across OpCosCRM activity is always-on, well-targeted and commercially effectiveYou can clearly demonstrate value ..... full job details .....