DescriptionLead, encourage, mentor and develop all members of the team to their maximum potential, to ensure the team meets its objectives and deliver their work standards as agreed in the client''s SLA, whist delivering commercial benefit to Keoghs. To continuously improve the quality of the team''s work.The Team Leader will be responsible for:• The achievement of the team''s targets and operational measures• Delivery of a quality service• Client service complianceIn addition, the Team Leader will handle a small caseload (c.20) of complex casualty claims.The Team Leader will report directly to the Deputy Business Unit Director and support other Team Leaders as and when necessary.Key ResponsibilitiesDuties may include but are not limited to:Leading the Team• Take responsibility for establishing a high performance culture within their team• Motivate, innovate and build rapport • Take responsibility for own development, working under limited supervision• Be flexible in approachClaims handling and team management • Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case • Approve payments within their financial authority levels• Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards• Identify the teams'' training needs and recommend appropriate training solutions to meet performance requirements, drawing on the ..... full job details .....