Investigation and Information Assistant (x2)

Pay Rate: £25.00 per hour (Umbrella)
Hours: Full-time, 36 hours per week (minimum 4 days per week in the office)
Location: London based
Contract: Temporary – Ongoing

Are you a confident communicator with a curious mind and a passion for problem-solving? Two exciting opportunities have arisen for Investigation and Information Assistants to join a dynamic Complaints and Resolution team within a leading London-based public sector organisation.
About the role In this fast-paced and rewarding role, you will play an integral part in ensuring high-quality, timely responses to enquiries from elected officials, while supporting the effective resolution of residents’ complaints about housing and repairs services.
You will liaise with a range of internal and external stakeholders, from housing officers to contractors, gathering information, drafting concise written responses, and maintaining detailed records to support transparency and accountability.
Key responsibilities

• Respond to enquiries from elected members in a professional and timely manner.
• Gather and analyse information from multiple sources to provide accurate responses.
• Draft clear and engaging written communications tailored to different audiences.
• Support the resolution of residents’ complaints and Housing Ombudsman enquiries.
• Maintain accurate records and case notes on internal systems.
• Build effective working relationships with members, officers, residents, and contractors.
• Assist with reporting, monitoring, and continuous improvement activities across the team.

About you

• Enthusiastic, motivated, and able to manage a busy workload with minimal supervision.
• An excellent communicator, both written and verbal, with strong attention to detail.
• Able to write clearly and effectively for different audiences.
• Highly organised, able to manage multiple enquiries and meet deadlines.
• Confident in using Microsoft Office (Word, Excel, Outlook) and IT systems.
• Experience in managing complaints, disputes, or customer enquiries is desirable.
• Backgrounds such as graduate-level roles or teaching are particularly welcomed, though not essential.

This is an entry-level opportunity into a vital area of public service — ideal for those seeking to build a meaningful career in local government, housing, or policy-related work.
What’s on offer

• Competitive hourly rate of £25.00 per hour (Umbrella).
• Full-time hours, with a minimum of 4 days per week in the office.
• A professional, supportive, and inclusive working culture.
• Excellent opportunity for skill development and career growth.

If you take pride in your communication skills, thrive in deadline-driven environments, and enjoy working collaboratively to deliver positive outcomes for residents, please submit your CV for immediate consideration.