Overview

SME Broker/Office Manager – Insurance | South London | £45k–£60k DOE + Hybrid + BenefitsSenior Consultant

at Davies Talent Solutions: Are you an experienced Insurance Team Leader ready to take the next big step in your career?About the BusinessA well-established insurance brokerage is seeking an experienced and motivated Office Manager to lead operations at its Croydon office. This role offers the opportunity to work within a dynamic team that supports small and medium-sized enterprises with tailored insurance solutions.The OpportunityThe Office Manager will play a key role in supporting both the Sales and Existing Business teams, ensuring smooth day-to-day operations, excellent customer service, and compliance with industry standards. You’ll also play a key role in advising members, supporting Account Executives with new business, and driving service excellence across the board.Key ResponsibilitiesManage inbound and outbound calls related to sales, renewals, and customer enquiriesPrepare and issue quotations, new business, renewal, and mid-term change documentationAssist customers in protecting their assets and liabilitiesAchieve individual and team sales and retention targetsSupport compliance and operational processesBuild and maintain relationships with insurers and underwritersAct as a referral point for team leaders and assist team members in achieving KPIsParticipate in regular management meetings to discuss performance and developmentContribute to continuous improvement and team progressionAbout YouProven experience in selling SME insurance productsCII FIT qualification (or working towards)Experience in a broker or branch-based insurance sales roleStrong understanding of the UK insurance marketFamiliarity with e-trading platforms (Acturis experience beneficial)Proven track record in meeting sales targetsExcellent communication and leadership skillsWhat’s on OfferHybrid working for better work-life balance25 days annual leave (plus 1 extra day for each year of service up to 30 days)Excellent company pensionLife assuranceClear progression opportunities into client relationship managementVibrant office culture with great perksReferrals increase your chances of interviewing at Davies Talent Solutions by 2xWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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