Established luxury travel company, who set the standard for luxury adventurous holidays are expanding their team in Cheltenham (hybrid working available) are seeking an Operations Executive, with fantastic organisational skills, to join their Tours Team. There is a competitive salary, extensive benefits and realistic career progression opportunities! As an Operations Coordinator (or Consultant) you will be responsible for the successful operating of our luxury Tailor-Made travel itineraries, accurately booking all ground arrangements for multiple departures of European tours. You will be working with the internal sales team and suppliers to ensure the smooth operation of the tour JOB DESCRIPTION:OperationsAccurately book all services required for the successful operation of the tour within the budget setTo liaise with agents directly on any changes or operational requirementsTo accurately cost any additional requests or changesPrepare detailed documentation for toursTo log and share feedback from each tour, to ensure that improvements are made promptlySuccessfully deliver the guests'' tour so it runs perfectly and exceeds their high expectationsOperate the targeted volume of tours (by sales value) within a given yearFinancialTaking full responsibility of a tour''s cost control and marginsEnsuring necessary payments are made and received at the appropriate timePreparing accurate client payment and agent commission statementsTo assist the Finance Department with invoice ..... full job details .....