Job Title: Service Charge Officer Location: Hybrid (Initially 2 days per week in office for training, then 1 day per month) Rate: 24.96 per hour (Umbrella) Contract Type: Temporary/Interim About the Role: We are seeking a Service Charge Officer to ensure accurate, consistent, and transparent reporting and accounting of service charges for residents across all tenures. This role involves compliance with legislation, agreements, and best practices. Key Responsibilities: Handle service charge enquiries from residents and internal staff. Work with managers to resolve escalated customer complaints. Collaborate with analysts to ensure accuracy of service charge estimates and actuals. Investigate and adjust service charges in ERP systems as needed. Contribute to service charge-related projects. Liaise with stakeholders to ensure service charge accuracy. Respond to emails and acknowledge resident enquiries in a timely manner. Attend face-to-face meetings with residents to resolve disputes. Support the rent team with service charge queries, including those from local authorities. Adapt and manage change in a challenging environment. Ensure compliance with Equality, Diversity, and Inclusion policies and Health and Safety legislation. Requirements: Understanding of Landlord and Tenant legislation, particularly relating to service charges. Knowledge of service charge applications in the social housing sector. Excellent written and verbal communication skills. Strong numeracy skills ..... full job details .....