Provide expert 3rd line support for network-related incidents, changes, and service requests.

We''re Hiring a 3rd Line Network Specialist!

Location: London / Hybrid

Type: Full-Time Permanent Role

Salary: -75,000 base salary plus benefits, perks and healthcare options and Competitive Bonus!

Client: MSP (Managed Service Provider)

What You''ll Be Doing:

• Provide expert 3rd line support for network-related incidents, changes, and service requests
• Take ownership of escalated tickets and manage them through to resolution
• Design and implement infrastructure changes based on client requirements
• Collaborate closely with the 2nd Line Service Desk and Solution Delivery teams
• Mentor 2nd Line engineers and contribute to their technical development
• Create and maintain documentation, including Visio diagrams and technical summaries
• Participate in DR/failover testing and on-call support for critical issues
• Support new customer projects through configuration and technical input

Our Technical Landscape Includes:

• Switching & Wireless: Cisco, Meraki, Aruba, HP, Dell, Juniper
• Security: Palo Alto, Fortinet, Cisco ASA, Prisma
• SD-WAN: Meraki, Viptela, Citrix, Nuage, Fortinet
• Infrastructure: Cisco NAC ISE, Cisco Nexus (7k, 5k, 2k), SD-A/DNAC
• Cloud & Automation: Azure, AWS, Python, Ansible

What You''ll Bring:

• Strong technical foundation equivalent to CCNP or JNCIP-ENT level
• Solid experience troubleshooting Layer 2/3 protocols, OSPF and BGP
• Hands-on experience with at least one enterprise firewall: Palo Alto, Fortigate, or Cisco ASA
• Proven ability to perform root cause analysis and resolve complex network issues
• Experience in a Managed Services Provider (MSP) environment
• Familiarity with cloud networking and automation tools

Ready to take the next step in your networking career?

Apply today and be part of a team where your skills and ideas make a real impact.