Overview

Savings Communications Manager (12 month FTC) – Join Close Brothers Savings Team where you will establish and embed robust communication processes across the division, ensuring consistency, compliance, and clarity in all external messaging. The ideal candidate will have experience owning and leading end-to-end delivery of communications including creation, sign-off, development, testing and ongoing monitoring, with excellent organisation and time management skills.Responsibilities

Audit and streamline existing communications processes and materialsImplement and manage a centralised communications library with version control and review cyclesEnsure all communications meet regulatory, legal, and brand standardsOwn the end-to-end delivery of communications across multiple channels (email, web, print, social)Coordinate with internal stakeholders and third-party suppliers to deliver timely and accurate communicationsChampion a customer-first approach to communications, embedding Consumer Duty principlesLead cross-functional initiatives to enhance the customer journey through effective communicationDeveloping Our People

As a line manager, you will be responsible for inspiring and motivating your team, developing performance through coaching, encouraging personal development, and providing support through regular feedback.We would love to hear from you if you have

Strong attention to detailExceptional ability to manage and prioritise multiple workstreams effectivelyHighly articulate, capable of communicating complex arguments in simple languageProficiency in Microsoft Office including SharePointExcellent written and verbal communication skillsDesire to learn about new technologies to support the development of the roleGood understanding of Consumer Duty and the importance of accessibilityKnowledge of the FCA''s Banking: Conduct of Business Sourcebook (BCOBS)Experience using email marketing tools (e.g., Dot Digital)Nice to have

Understanding of marketing principlesKnowledge of savings and/or consumer banking productsBackground in Financial Services or Professional ServicesAdvanced Adobe Creative Suite capabilitiesWorking knowledge of HTMLFamiliarity with content management systems and digital communication toolsExperience with analytical/digital experience tools (e.g., GA4, ContentSquare) and strong analytical mindsetAccessibility

We are an inclusive organisation and committed to accessible recruitment. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process, please email recruit.ssc@closebrothers.com or request a call back.About Us

Close Brothers supports employees to balance work life priorities and offers hybrid working in this role. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careersTo find out more about life at Close Brothers: https://www.closebrothers.com/life-close-brothers#374017299-899295541To find out more about our benefits: https://www.closebrothers.com/employee-benefitsTo find out more about our commitment to creating an inclusive environment: Our Responsibility - Diversity and inclusion ¦ Close Brothers GroupSeniority level

Mid-Senior levelEmployment type

Full-timeJob function

Marketing and Writing/Editing

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