Role: Customer Success Executive Type: Permanent Salary: Up to £40,000 plus bonus andamp; benefits Location: Hybrid - remote with travel to customer sites 1-2x per monthiO Associates are searching for a Customer Success Executive to join a growing healthtech business supporting NHS and wider healthcare customers to develop, optimise and embed digital clinical pathways. This is a customer-facing, relationship-led role where you''ll act as a trusted point of contact across multiple stakeholders, helping customers adopt the platform successfully from onboarding through to implementation and ongoing optimisation.You''ll sit between customers and internal teams (Customer Success, Product and Support), making sure projects run smoothly, issues are resolved, and customers are seeing clear value.This is a great fit for someone who enjoys building long-term relationships, is confident delivering training remotely, and wants a role that can grow into more strategic ownership over time. This is not a sales-focused position, but as the business scales there may be opportunity to support account growth through upsell/cross-sell activity.Responsibilities:Managing relationships with primary and secondary stakeholders across customer accountsActing as the main point of contact for customer questions, support requests and escalationsDriving adoption and ongoing engagement across different customer settingsSupporting customer onboarding, training and day-to-day usage of the platform ..... full job details .....