IT/AV Support Technician 12 Months Temporary Assignment Pay Rate - 15.77 - 16.48 Per Hour Weekly Hours - 36.5 (Days Monday - Friday) We are seeking technicians to provide support services to all customers of a university IT Group''s services and products. This will be dealing directly with end user needs and issues, providing empathy and understanding, whilst also offering confidence and assurance that customers'' needs and requirements can be met and solved quickly in a professional manner. The main purpose of the role is to provide smart hands-on support across hardware and software platforms and products, escalating support to specialist teams were appropriate. Duties and tasks will include: Support AV solutions across various environments, including setup, implementation, and troubleshooting. Actively assist during high-profile events, ensuring AV systems operate seamlessly and providing immediate technical support as needed. Responding to escalated service requests with professionalism and timeliness Communicating positively with users / customers, avoiding technical jargon Solving technical challenges and providing resolutions to deal with end user issues. Applying expertise to issues, implementing resolutions and escalation pathways for more complex problems Documenting solutions clearly and accurately in a consistent manner Ensuring confidentiality, integrity, and availability for data. Following information security and data management policies ensuring, ..... full job details .....