Customer Relations Advisor Hull Permanent £27k - £33k TSR Recruitment is partnering with an award-winning housebuilder to recruit a Customer Relations Advisor for a permanent role in Hull. The position will involve supporting the delivery of a 5-star Customer Experience through advice, guidance and support.This business has an excellent industry reputation, delivering high-quality family homes across the UK. With a strong focus on quality, they are widely regarded as one of the UK''s most trusted and respected residential developers. The Role Act as a brand ambassador, promoting company values and a 5-star customer experienceProactively support the regional Customer Care team and wider businessManage and resolve customer complaints in line with the New Homes Quality CodeInvestigate complaints, gather information, and provide accurate written responsesEscalate serious concerns promptly and report complaint status in regional meetingsAdminister and manage customer defects via their internal systems within SLA timescalesMonitor and respond to customer calls, emails and mailbox queries efficientlyTriage reported defects accurately to support swift resolution by Build teamsMaintain customer relationships post-legal completion and gather journey feedbackProduce weekly and monthly KPI and performance reportsEnsure compliance with GDPR, Health and Safety, and company policies The Person Excellent customer relationship management skills within an on-line context as well a ..... full job details .....