Resident Services Advisor - Build-to-Rent (BTR) Hyperion Partners is delighted to be recruiting on behalf of our client, a leader in the innovative Build-to-Rent (BTR) sector, seeking a highly enthusiastic and service-driven Resident Services Advisor for their impressive new development in a desirable London location. This is a fantastic entry point or next step for a passionate customer service professional looking to thrive within the dynamic and resident-focused world of BTR. The Role: Resident Services Advisor As the first point of contact, you''ll be key to defining the resident experience. Reporting to the General Manager, you''ll manage the day-to-day needs of the community, ensuring every resident feels valued and their living experience is seamless. Core Responsibilities Will Include: Front-of-House Management: Managing the reception desk and resident amenity bookings (e.g., gym, co-working spaces, private dining) with energy and professionalism. Customer Service Excellence: Providing five-star, personalised service to all residents, addressing queries, resolving minor issues, and facilitating a positive community atmosphere. Maintenance Liaison: Acting as the primary contact for maintenance issues, logging repair requests accurately, liaising with the Facilities team, and tracking resolution times to ensure resident satisfaction. Community Engagement: Assisting the General Manager with the planning and execution of resident events, social activities, and ..... full job details .....