Job Opportunity: ServiceNow Business Analyst - Modern WorkplaceLocation: Leeds or Edinburgh (2 days per week onsite)Contract: 12 monthsRate: £550 per day (umbrella)Why This Role Matters: Join our client''s Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations.What You''ll Do:Shape Clear and Actionable Requirements:- Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL''s transformation themes like guided self-service and catalogue simplification.Drive Design and Decision Clarity:- Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every ..... full job details .....