Service Desk Coordinator - London (W1) -35,000 - -40,000 + benefits

Join a team where organisation meets innovation - your coordination skills can shape world-class service experiences.

We''re seeking a highly organised Service Desk Coordinator to join our Client''s busy team. In this role, you''ll be the backbone of client support - managing service tickets, scheduling engineers, and ensuring every client receives exceptional aftercare.

What you''ll do

• Manage and allocate service tickets via phone and email
• Schedule and coordinate engineers across multiple client sites
• Maintain clear client communication throughout the support process
• Oversee CRM updates and ensure accurate project documentation
• Support contract renewals, quoting, and ordering of parts

What we''re looking for

• Strong admin & coordination skills in a fast-paced service environment
• Excellent communicator with a professional telephone manner
• Confident multitasker with great attention to detail
• IT-literate (Microsoft Office & ticketing systems)
• Experience in customer service, IT, engineering, or AV sectors is ideal

What''s on offer

• Competitive salary + benefits
• 23 days holiday + bank holidays + your birthday off
• Company pension
• Regular social events
• Ongoing training & development
• 37.5-hour working week