Resident Liaison Officer ManchesterStart Date: May 2026 Project: Major Cladding Remediation (Northern Region)The Role: What You''ll Be DoingYou are the primary link between the site production team and the residents. On a cladding remediation project, your job is to manage the "human element" of the construction process.Pre-Construction Engagement: Leading "Meet the Contractor" sessions and conducting individual household surveys before the scaffolding goes up.Access Management: Coordinating with residents to ensure work crews have the necessary access to balconies and external elevations.Communication: Distributing weekly progress newsletters and managing the "Notice of Works" for noisy or intrusive phases.Conflict Resolution: Acting as the first point of contact for complaints, ensuring any site-related grievances are settled quickly and professionally.Reporting: Maintaining an accurate RLO tracker and resident contact logs for the Project Manager.What You Need to Do the JobTo hit the ground running this May, you''ll need a specific mix of site experience and "people" skills:Sector Experience: Proven track record as an RLO, specifically within cladding, EWI, or major external refurbishments.Building Safety Knowledge: A basic understanding of the new safety regulations and how they impact resident communication.Tech Savvy: Ability to use digital reporting tools and Microsoft Office to track resident interactions.Mobility: A valid UK driving license and your own transport to ..... full job details .....