Job SummaryManor of Groves Hotel Golf and Country Club offers a peaceful and tranquil setting in the Hertfordshire countryside. The hotel boasts 80 bedrooms all comfortable and contemporary styled and an onsite leisure club which includes a fitness suite, steam room, sauna and an indoor swimming pool as well as a beauty Spa. We offer conference and banqueting facilities; catering for up to 400 guests, we can host all types of events; from wedding, training workshops, exhibitions to private dinners and balls.Job Summary:To deliver the highest quality service at all times ensuring customer satisfaction through effective management of staff resulting in the highest possible standards.Key Duties and Responsibilities:Managing all aspects of all site operations on a day to day basis.Maximising all revenue streams across all departments.Ongoing development of departmental management and all staff through training, teamwork and communication.To be a focal point for customer feedback and action accordingly.Working alongside the Cluster General Manager to plan, implement and achieve the strategic plans and forecasts for the site within a specific time-frame.Recruit, train, appraise and develop managers and staff.Oversee rotas and manage staff costs.Budgetary responsibilities with Cluster General Manager and Finance Department.Profit and Loss responsibility.Cost/Purchasing Control.Ensure that all SOPs and company standards are met with 100% consistency.Skills and Requirements:To ensure customer satisfactionExcellent oral and written skillsArticulateMeticulous with excellent attention to detailHigh energy levelsAbility to deal with any situation that may ariseAbility to produce consistently accurate work even whilst under pressureCapable of working alone and along with the teamHonest and trustworthyRespectful of others and yourselfPolite and well manneredTo be flexibleExperience and a similar roleHotel industry experienceBenefits:A competitive salary28 days holiday (including bank holidays)Discount on food and beverageThis position demands leadership, excellent organizational skills, and a customer-centric approach to ensure both operational excellence and financial success.

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