Newly created role working with a small internal function 40,000 - 45,000 salary2/3 days on-site in LeedsFantastic opportunity to shape and devlop the roleClient DetailsWorking for a national service driven business, this is a an exciting and newly developed role reporting into the Group CFO. The remit of the role includes:Support the creation, build and implementation of financial metrics reporting, dashboards and KPI performanceCreate and present reports focused on Operational Performance, Customer Service Levels, Customer Satisfaction and business efficiencyIdentify, recommend and drive changes that will improve operational efficiency across the business, improve customer satisfaction, reduce cost and support commercial developmentDescriptionAnalyse customer processes and identify areas for improvement.Support the build and implementation of financial reporting metricsDevelop and maintain regular report and dashboards covering key operational, financial, and customer service metricsCollaborate with cross-functional teams to implement process enhancements.Monitor and evaluate customer feedback to identify trends and opportunities.Create and maintain documentation related to business processes and systems.Analyse operational data to identify trends, inefficiencies, and opportunities for cost savings or service enhancementProvide regular updates and communicate findings to stakeholders.Ensure compliance with industry standards and best practices.ProfileA successful Business ..... full job details .....