You know that moment when a customer finally gets it - when confusion turns into confidence? That s the moment you ll create every day in this role. Customer Success Specialist (SMB ERP) Location: National (Hybrid) Salary: £50,000 £60,000 base + performance bonus, plus other benefits Stack We build ERP software that helps small and medium-sized businesses run smarter, faster, and with less chaos. But software alone doesn t change a business people do. That s where you come in. You ll be the guide, the translator, the trusted partner. The person who takes customers from this looks complicated to I don t know how we lived without this. And you won t just do this from behind a screen. You ll be out in the real world, sitting with customers across the UK, understanding how their business actually runs, and helping them make it better in person, where it matters most. You ll see the impact first-hand. Payoff Here s what success looks like: • New customers hit the ground running onboarded smoothly and confidently • Businesses actually use the ERP system to run their operations, not just log in occasionally • You spot risks before they become problems and turn them into wins • Customers trust you not just as support, but as a go-to advisor for improving how they work Day to day, you ll be: • Leading onboarding and implementation for new SMB customers both remotely and on-site • Delivering engaging training sessions (live, recorded, and in-person) that actually stick • Travelling ..... full job details .....