Tenancy Sustainment Recovery Coordinator

Location: Hull
Salary: -14.28- -16.41 per hour (dependent on experience)
Contract Type: Full-time | Permanent

Prestige Recruitment are looking for a compassionate and proactive Tenancy Sustainment Recovery Coordinator to join our clients service team.

In this rewarding role, you''ll work closely with individuals who have drug and/or alcohol issues and are at risk of losing their tenancy - or moving into accommodation for the first time. You''ll help them build the skills, confidence, and connections they need to live independently and sustain long-term housing.

• Provide personalised, trauma-informed support to clients in their own homes or new accommodation

• Help individuals access drug and alcohol treatment, harm reduction, and mental health support

• Work collaboratively with partner agencies, including health, housing, and social care

• Assist with practical housing needs like benefits, furniture, and tenancy paperwork

• Create and regularly review support plans and risk assessments

• Maintain accurate case notes using the case management system

• Occasionally work evenings/weekends as part of a rota

• Promote independence and positive community engagement

• Experience supporting people with complex needs (e.g. substance misuse, homelessness, mental health)

• Strong communication and motivational skills (e.g. using models like Motivational Interviewing)

• Understanding of safeguarding, risk management, and trauma-informed practice

• Able to work independently and manage a varied caseload

• Comfortable using Microsoft Office and case management systems

• Flexible, resilient, and committed to making a positive impact

• Competitive salary

• Career development and training opportunities

• Access to employee wellbeing programme

• Supportive and inclusive team environment

• The opportunity to truly change lives every day