Administration Officer - Revenues and Benefits

Hours: 37 hours per week, Monday to Friday
Rate: -13.60 per hour

Role Purpose

To support the recovery and administration of Corporate Sundry Debts, Hull Culture & Leisure Debts, residual Council Mortgages, and Parking/Bus Lane Enforcement debts within agreed timescales. The role involves delivering accurate, customer-focused services in line with legislation and Council policy.

Key Responsibilities

• Support the day-to-day operation of the Debtors Team and recovery of outstanding debts.
• Make decisions on debt recovery and assist with write-off recommendations in line with procedures.
• Negotiate repayment arrangements based on customers'' financial circumstances.
• Assist customers with Statement of Means forms and provide advice on priority debts.
• Investigate and resolve payment allocation issues, refunds, and account queries.
• Carry out daily administration duties including reminders, diaries, and write-off case preparation.
• Input and maintain accurate data on systems including Workday, CYGNUS, and Chipside.
• Maintain knowledge of relevant legislation, policies, and best practice.
• Work collaboratively with colleagues to support service improvements and new working practices.
• Ensure compliance with Health & Safety responsibilities and undertake additional duties as required.

Skills and Experience

• Previous administration or customer service experience.
• Strong communication and organisational skills.
• Ability to manage workloads and meet deadlines.
• Good IT and data entry skills.
• Ability to deal professionally with customers and resolve issues effectively.
• Experience in debt recovery or local government services is desirable.

If you are interested and meet the above criteria, please send your CV to (url removed)

Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector.