OverviewTechnical Services Analyst

1 London Bridge, 5 days a week on-siteFull time 37.5 hours per week, Monday-Friday9AM-5.30PMPermanent

HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories, and other associated businesses.

IT Technical Service Management is one of the main functions of the Service Operation module of ITIL framework. This function is responsible for managing the capacity, performance, and availability of all the components used in organization’s IT Infrastructure. The ITG Technical Services Delivery team is responsible for installing and maintaining all the end user devices in HCA UK across all the facilities and sites.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in IT, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you\''ll do

You will provide 2nd and 3rd level support for our end users and generate incident tickets in the field.

You will process and coordinate appropriate and timely responses to incident reports, including channelling requests, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.

Investigate causes of incidents and seek resolution, escalating unresolved incidents.

Facilitate recovery, following resolution of incidents.

You will certify and create documentation for these incidents, closing resolved incidents according to agreed procedures.

What you\''ll bring

Extensive experience in 2nd and 3rd line support, with strong communication skills (verbal and written).

Experience deploying and supporting mobile and device technologies; LAN, WLAN and WiFi technologies; PC, laptops and tablets.

Hands-on technical experience in first-line vendor support and management, speaking with vendors to troubleshoot the installation and support of technical products.

Hands-on technical experience in deploying and supporting iOS operating systems, as well as Microsoft operating systems and applications; specifically Windows 7 and 10, SQL, MS Server OS, Microsoft Office Suite and O365

Why HCA UK?Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Technical Services Analyst you’ll be eligible for:

25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.

Private Healthcare Insurance for treatment at our leading hospitals.

Private pension contribution which increases with length of service.

Season Ticket Loan and Cycle to Work scheme.

Group Life Assurance from day one.

Critical illness cover.

Enhanced Maternity and Paternity pay.

Corporate staff discount for all facilities including Maternity packages at The Portland.

Comprehensive range of flexible health, protection and lifestyle benefits to suit you.

Discounts with over 800 major retailers.

Culture and valuesAt HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple: above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

Unique and Individual : We recognise and value everyone as unique and individual

Kindness and compassion : We treat people with kindness and compassion

Honesty, integrity and fairness : We act with absolute honesty, integrity and fairness

Loyalty, respect and dignity : We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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