Are you passionate about social media and customer care? Do you thrive in fast-paced environments where you can make a real impact? Our client is looking for a dynamic Social Media Crisis Management Specialist to join their new Social Brand Reputation Team! This team is dedicated to ensuring a seamless experience for users while safeguarding the organisation''s reputation on social platforms. If you''re ready to roll up your sleeves and dive into the exciting world of social media management, we want to hear from you!

About the Role:

As a key player in the Social Brand Reputation Team, you will:

Provide exceptional support for viral and influencer posts, collaborating closely with customer care teams.
Serve as the frontline team for addressing issues surfacing on social media in partnership with Marketing and Communications.

What You''ll Do:

Monitor & Respond: Use our social media tool, Sprinklr, to track influencer and viral posts, addressing customer care inquiries and negative feedback.
Collaborate: Work hand-in-hand with Marketing and Communications to craft thoughtful replies to influencer and viral content.
Elevate Customer Care: Bring a marketing-savvy perspective to our customer care practises, ensuring we respond effectively and with impact.
Manage Crises: Handle various aspects of brand crises on social media, including social listening, reporting, crafting in-feed posts, and liaising with policy teams.
Engage with Stakeholders: Communicate effectively with senior-level global leadership, ensuring all parties are aligned and informed.
Potential to be On-Call: Ensuring we''re always prepared.

What We''re Looking For:

Basic Qualifications:

A minimum of 2 years of experience in social media community management or a related field.

Preferred Qualifications:

4+ years of experience managing social media for a large brand, navigating diverse issues with finesse.
A passion for influencer management and crisis communications.
Strong problem-solving skills and an eagerness to improve efficiency in a high-change environment.
A keen eye for spotting potential problems before they escalate.

Why Join Us?

Be part of a global team that values your insights and expertise.
Work in a vibrant, collaborative environment where creativity is encouraged.
Make a difference by protecting the reputation of a leading organisation on social media.

If you''re ready to take on this exciting challenge and help shape the future of social media crisis management, we want to hear from you! Bring your skills, your passion, and your enthusiasm to our client''s team, and let''s make an impact together!

Apply today and be a part of something great!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.