Senior IT Service Management (ITSM) Tooling ArchitectThe role requires a proactive approach to traditional and emerging ITSM technologies, with a focus on creating practical, cost-effective, and high-quality designs.As part of an Agile team reporting to the Solution Owner, the architect will develop design documentation across a wide variety of ITSM tooling solutions, ranging from simple to highly complex. The role demands a dedication to secure, resilient, and scalable IT system design, providing customers with confidence in the solutions delivered.Key ResponsibilitiesLead the design, configuration, installation, and customization of ITSM/ITIL/Service Desk tooling solutions.Produce design documentation and plans for ITSM solutions across cloud, on-premises, and hybrid environments.Work collaboratively with internal teams to identify, design, and implement efficient ITSM processes.Ensure designs adhere to high standards of security, resilience, and practicality.Translate customer and business requirements into credible, actionable technical solutions.Keep up to date with emerging ITSM technologies to recommend improvements and best practices. Experience and Skills RequiredExtensive experience with ITSM/ITIL/Service Desk tooling, ideally including one or more of: ServiceNow, BMC Remedy/Helix, CA Service Desk Manager, Cherwell, Freshworks, ManageEngine.Strong understanding of ITSM/ITOM/ITIL/eTOM processes, ideally supported by relevant certifications (eg, ITIL v4).Proven ..... full job details .....