Overviewurbanbubble are looking for an incredible General Manager to lead the team at our Soho Yard development in Sheffield! The General Manager will be solely responsible for delivering all aspects of the lettings and management of the development, including the delivery of exceptionally high quality customer service.

What will you do?

Be solely responsible for delivering all aspects of the Operational and Budgetary management of the development, including the delivery of exceptionally high-quality customer service.

Ensuring the smooth running of the building and that all the resident services are carried out to a high standard

Provide inspirational leadership to a highly motivated team that are committed to working within a culture of continuous improvement, outstanding performance, and excellent levels of Resident satisfaction

Managing and creating the budget for the building, ensuring the operation is run both efficiently and effectively.

Contribute to weekly, monthly and quarterly client reporting on lettings performance and operational budget management.

To implement and fully support an engagement strategy that includes resident communication and events as well as feedback and satisfaction levels

To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for residents and staff.

Deliver all KPI’s through effective operational management and deliver the highest possible standards in line with Service Level Agreements.

To recruit, develop and retain talent by promoting peak performance through effective people management, embracing the one-to-one and review process

What are we looking for?

Comparable Property Management experience within Residential or Hospitality

Good understanding and practical experience of HandS and building management

Experience of managing budgets

Strong communication, influencing and relationship skills

Excellent people management skills and experience of managing large teams

Experience developing high performing teams in a fast paced demanding environment

Outstanding customer service standards

The ability to work proactively and to use initiative in a highly competitive and dynamic environment

High levels of energy, drive, enthusiasm and passion for developing themselves and supporting their team

Desirable

Health and Safety qualification.

ARLA Qualification

IRPM foundation level qualification (or willingness to work towards)

urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer.

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.

INDHIG

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