OverviewSenior Consultant - Global Client Success

Department:

Client Success - Global UK and Ireland

Employment Type:

Permanent - Full Time

Location:

UK

Reporting To:

Shivani Datta

The Senior Consultant is a pivotal role in the Client Success community, supporting in the delivery of digital ''best-in-class'' insights and actionable learnings regarding advertisers'' media investment. The Senior Consultant will also help in the development of digital investment best practices within Client Success.

The Senior Consultant will be expected to become a media expert both externally (to our clients and broader industry partners) and internally (to our team members) but must already have a firm understanding / working knowledge of digital media. This is not a graduate entry level role.

The Senior Consultant will work with other Client Success specialists as part of a team managing a defined set of global clients with expectation to grow and develop existing relationships as well as acquiring new ones. You will, at the appropriate time, assume leadership of an agreed cohort of clients, however the main focus will be on digital investment insight advice but in the long-run there will be an expectation that the Senior Consultant can talk about all media channels.

The Senior Consultant may also have pastoral and developmental responsibilities for any junior members of the team.

Key Responsibilities

Delivery of high-quality insights

Deliver best-in-class, value-add advice to your clients across the digital portfolio of solutions.

Ensure deliverables meet quality standards and client expectations.

Craft the narrative for the client presentation, using data to provide the storytelling.

Provide answers to the "So what?" and "Why?" questions that clients may ask.

Become a superuser of internal reporting platforms to lead the delivery and presentation of high-quality storytelling.

Help to deliver a range of additional consultative work and local specific solutions to clients (e.g. retail media, search, streaming TV).

Stay updated regarding the competitive marketplace of the client and the media industry overall.

Growing the business

Help to support profitable revenue growth across an agreed set of clients and maintaining/building client stakeholder relationships.

Acquire and maintain a full understanding of Ebiquity''s product and solutions suite.

Help in the cross-sell of other Ebiquity disciplines such as Marketing Effectiveness and Contract Compliance service lines.

Project manage client deliverables to time and budget. Will require the understanding of Asana software.

Support senior members with management tasks such as monitoring team performance, project progress, and key performance indicators to identify areas for improvement.

Communication and collaboration

Foster a positive cultural environment and strong collaboration within the Client Success team.

Build strong internal relationships e.g. with specialism stakeholders and functional services stakeholders.

Be a role model for more junior team members. Actively support in their development via coaching and mentoring.

Skills, Knowledge and ExpertiseYou are an expert media practitioner with at least 4 years relevant experience and fully conversant in digital media. You bring:

Good media knowledge

Good track record of client delivery and meeting client expectations

Ability to have difficult conversations with the agencies around Ebiquity''s deliverables

Clear communication and presentation skills

Agility and flexibility to keep all internal stakeholders aware of what is happening on the accounts

Ability to navigate through some of the client''s internal politics and ways of working

Ability to use data to tell a story

Measures of Success

Able to build and develop client relationships and become a point of contact they come to with digital specific questions/ problems or challenges.

Client satisfaction and retention

The ability to work closely with the agency to deliver the final output.

The ability to talk to anyone internally or externally around our digital solutions: what they are, the benefits of using them and how they can be impactful to clients.

BenefitsWe are a global fast-growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:

A competitive salary and benefits

Generous annual leave including an extra day off for your birthday

Full work from home or hybrid working based in London

#J-18808-Ljbffr