Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Office Administrators along with Operational Support staff to join their well-established team. This is an exciting opportunity to become part of a business renowned for its innovation, high-quality products, and excellent customer relationships.

Salary/Hours

Salary is up to £27,000 depending on experience. Hours of work will be 9:00am to 5:00pm, Monday to Friday. Please note this is an office-based position.

Benefits

23 days holiday + Bank Holidays (Increases with service to 25 days + Bank Holidays)Up to 5 days extra unpaid holiday available at a salary sacrificePayCare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)Life Assurance x2

Responsibilities As An Office Administrator

You''ll play a key role in ensuring smooth operations across the business, providing first-class customer service and administrative support. Responsibilities will include:

Coordinating with internal departments to ensure smooth operations, stock management, and order processing (including replacements and marketing/sample requests).Managing deliveries and collections: scheduling with customers, liaising with carriers, investigating issues, monitoring performance, and preparing customs/NI documentation.Handling customer and admin enquiries, managing daily delivery reports, resolving claims, and maintaining accurate records and archives.Producing and analysing reports to identify trends, resolve issues, and provide updates to management.Providing general administrative support, including reception, switchboard overflow, and other ad-hoc tasks.

What We Are Looking For In An Office Administrator

Previous experience working within a customer service or administrative positionA personable, professional, and approachable individual with excellent communication skillsStrong organisational skills and the ability to manage multiple tasks effectivelyHigh attention to detail and accuracyProactive problem-solving skills and the ability to work under pressureKnowledge of Microsoft Word, Outlook, and Excel (essential)Sage experience is desirable but not essential

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