Business Analyst - Customer Support Hatfield - Hybrid (3 days on-site) Salary Up To £50,000 (DOE) 12-month FTC We''re working with a globally recognised organisation to recruit an experienced Business Analyst to join their operations function on a 12-month FTC. This is a fantastic opportunity to play a key role in driving process optimisation, standardisation, and continuous improvement across a complex, multi-functional environment. You''ll be instrumental in reviewing, documenting, and improving processes to enhance efficiency, scalability, and alignment with strategic objectives. This role sits at the heart of transformation - working across business, operations, and technology teams to deliver meaningful, data-driven improvements.Process Analysis and Optimisation:Analyse end-to-end operational processes to identify inefficiencies and improvement opportunitiesConduct gap analysis (AS-IS / TO-BE) and define actionable solutionsDrive standardisation and best practices across global operationsCollaborate with internal teams and third-party providers to enhance both manual and system-led processesDocumentation and Governance:Own and maintain high-quality process documentation, including SOPs and process mapsEnsure all documentation reflects current operations and governance standardsManage change logs and maintain clear audit trails for process updatesWorkflow and Journey Mapping:Develop detailed process and customer journey maps across business and system landscapesCreate ..... full job details .....