Based: Maidenhead Working Hours: a compressed 37 hour week - Monday to Thursday Ultra IandC''s C2I business are recruiting a Customer Support Technician. In this role, you will work as part of a small team supporting the fault diagnosis/ repair, build and refurbishment of electro-optical and electronic equipment. This role covers electro-optical and electronic equipment, and associated test equipment, tools and support equipment, as required. Customer Support Techncian - Key Responsibilities: Fault diagnosis and repair of the Optical and electronic equipment to meet turnaround times and quality levels. Fault diagnosis and repair of supporting equipment covering, to meet turnaround times and quality levels. Provision of a technical query answering service to customers including out-of-hours coverage where contracted for. Recording work on the Company failure reporting system(s) to ensure a full audit trail is available for long-term trend analysis. Production activities including inspection and acceptance testing for all new equipment. Implementation of hardware and software modifications and testing as required. Adherence to all airworthiness aspects of the equipment. Work in a safe and efficient manner Ensuring the company security policy is adhered to. Manage security of information as defined in the Security manual. Role Requirements: Candidates must be able to obtain and maintain an SC security clearance. You should have the flexibility to be ..... full job details .....