Housing Solutions Manager

Location: Hornton Street, W8 7NX
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 27.40 per hour 
Job Ref: (phone number removed)
 
Responsibilities

• Support the Service Manager in delivering a framework to prevent or relieve homelessness and reduce temporary accommodation usage.
• Manage partnerships with key stakeholders and maintain community relations.
• Assess, investigate, and verify applications for the Housing Register under relevant housing acts.
• Determine duties owed to households under the Homeless Reduction Act and Housing Act.
• Lead a team to provide customer-friendly housing solutions and develop innovative solutions to prevent homelessness.
• Ensure assessments of housing needs comply with relevant legislation, including the Care Act and Children’s Act.
• Handle inquiries, complaints, and correspondence from various stakeholders.
• Manage staff to maintain adequate staffing levels and ensure effective communication.
• Develop staff potential and contribute to budget monitoring and expenditure reduction.
• Create and maintain accurate service records and contribute to good information governance.
• Participate in relevant projects and lead teams in delivering specific housing services.

Person Specifications

• Demonstrate understanding and commitment to equal opportunities and customer care policies.
• Possess a minimum of A Level standard education or equivalent; a degree or professional qualification is desirable.
• Have a good knowledge of legislation on lettings, homelessness, and housing options.
• Exhibit excellent interpersonal skills, including active listening and advocacy.
• Ability to analyze complex issues, think creatively, and identify solutions.
• Understand current issues affecting social and private housing provision.
• Lead, motivate, and develop a team to prioritize workloads and achieve targets.
• Demonstrate effective communication skills and experience in record keeping.
• Effectively use a range of IT applications.

 
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