We''re working with a rapidly growing, forward-thinking Insurance Broker in Croydon, now looking for a hands-on Office Manager to take on a key leadership role supporting their dynamic Commercial Insurance teams.This is a brilliant opportunity for an experienced Team Leader or Senior Commercial Account Handler ready to step into a leadership and operations-focused position - driving performance while keeping clients at the heart of everything you do.The Role:As Office Manager, you''ll take on day-to-day leadership of the Croydon-based telephony teams:Sales Team: 6 total (3 Croydon-based, 1 Dev Manager, 2 remote)Existing Business Team: 7 total (1 Team Leader, 4 Croydon handlers, 2 remote)You''ll:Be more hands-on with the Sales team Work alongside the Existing Business Team Leader Own performance and oversight across both teamsLead on team targets, leads, figures, and reportingCoordinate training, audits, 121s, and support with HR and insurer engagementWhat They''re Looking For:5 years + experience in commercial insurance broking (ideally SME/high volume)Previous team leadership or supervisory experienceClient-focused with a commercial mindsetActuris experience? Big plus!Cert CII qualified? Even better - but not essentialConfident managing people and performance in a fast-paced settingALL candidates must currently be working in a UK Commercial Insurance Brokers in a leadership role dealing with SME/Commercial Clients. ..... full job details .....