Are you passionate about making a real difference in people''s lives by preventing and relieving homelessness? We are looking for a dedicated and knowledgeable Homelessness and Housing Solutions Officer to join a Housing Services team within a dynamic and forward-thinking local authority in Worcestershire. This role plays a vital part in delivering a customer-focused and legally compliant service that helps some of the most vulnerable members of our community. About the Role As a Homelessness and Housing Solutions Officer, you will be the first point of contact for residents in housing crisis. You will provide tailored advice and assistance under the Housing Act 1996 (Parts VI and VII), the Homelessness Reduction Act 2017, and other related legislation. You will help residents explore their housing options and work proactively to prevent homelessness wherever possible. You will be working in a hybrid capacity, with a requirement to attend the office at least 2 days per week, where you''ll provide face-to-face support to clients, work collaboratively with colleagues, and participate in rota-based triage and duty systems. Key Responsibilities Provide high-quality, customer-centred housing advice and support with a focus on prevention and early intervention. Act as the central contact for all homelessness and housing solutions enquiries. Deliver advice in line with current legislation, case law, and statutory guidance. Operate telephone and face-to-face triage services on ..... full job details .....