Overview

Here at Leonardo Hotels we have an amazing opportunity for a

Cluster Meeting and Events Sales Executive

to join the team.As a Cluster Meetings and Events sales Executive you’ll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! As part of vibrant team you’ll be supporting a cluster of hotels to ensure that all MandE customer enquiries are dealt with efficiently.What you’ll do

If you’re our ideal MandE Executive, you will:Be yourself!Produce proposals for all MandE enquiries in line with customer requestsDevelop strong client relationships to increase enquiries and business opportunitiesWork closely with operational teams across your cluster of hotels to ensure we capture every detailGather feedback from clients – we love repeat business!Produce contracts and issue invoices to customersHave a genuine passion for hospitality and delivering first-class customer serviceThe day-to-day

Respond professionally to telephone and email enquiries in timely manner, according to our department methods and standardsEnsure good diary management is implemented to avoid over capacity or over bookingsUpsell to enquiries where possible (food and beverages, syndicate room, bedrooms, leisure facilities, etc.)Create and update bookings ensuring as much detail as possible is inputtedOffer show rounds to clients with enquiries to maximise our chance of winning the businessPromote any offers when appropriatePrepare and issue proposals, contracts and invoicesEnsure compliance with company standards and strive to achieve targetsObtain correct booking details from clients in writing. Ensure that all booking details are clearly communicated to clients and in-house departments; professionally and inside time deadlinesDeal with all customer requests and queries promptly and effectively via emails, telephone or face-to-faceManage guest complaints in a friendly manner, ensuring guest satisfaction at all timesConduct regular competitor checks to ensure you have a good understanding of our market and pricing strategyLiaise with other hotel departments to ensure we are all working towards the same goalsParticipate in training and be the best you can be in your role - there is a huge amount of training available to you if you want to build a careerWhy come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch LandD programmes, practical training and clear progression within our vibrant and dynamic team.Our Story

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK and Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!Perks

Special rates on Leonardo Hotel rooms across the UK and Europe: get planning that city break you’ve been dreaming of!Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shopsFree hot lunches in the employee canteenTalent referral scheme: earn yourself a bonus for recommending a friend to join usWe love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards CelebrationThe important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing SupportOngoing job-related training programmes with clear paths for progression

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