description Overview We are seeking a highly organised and detail-oriented Administrator to join our team. The successful candidate will play a pivotal role in ensuring the smooth operation of our office by providing essential administrative support. This position requires proficiency in various software applications, excellent communication skills, and a strong ability to manage multiple tasks efficiently. Responsibilities General Mailbox / Telephone - Respond to incoming email and phone enquiries. - Process any simple product orders for all regions. - Request further instruction/advice from the customer s region for the more technical product order/enquiry. - Forward new customer enquiries to appropriate Regional Manager. - Forward cases (existing customers having system issues) to appropriate Regional Manager. - Process website orders if/when required. - Managing regional mail box for 3 sites - Quoting, planning and organisation of all aftersales work - Updating and maintaining the aftersales spreadsheet ensuring information is all present and correct. - Managing engineers calendars for aftersales bookings via the planning calendar. - Creating and sending Risk Assessments and Method Statements (RAMS) prior to aftersales work commencing. - Reviewing aftersales reports, prepping email with a breakdown of actions for sending to Regional Manager to approve. - Prepare quotations for any remedial works as recommended by the aftersales engineer. - Distribution of approved email ..... full job details .....