OverviewJob Title: Call Centre Advisor

Salary: £23,000 (Full-Time, Permanent, 35 hours)

Location: Liverpool City Centre (Office based)

Shifts: Flexibility to work between the hours of 9am and 8pm

What You’ll Do

Handle inbound calls and client correspondence, providing support and guidance.

Review new cases and determine their suitability for litigation.

Assist clients with claim inquiries over the phone and online.

Clearly explain company terms, conditions, and fees with a professional touch.

Work closely with internal teams to keep claims moving forward.

Ensure all client interactions adhere to legal requirements and quality standards.

Track and document all interactions following Standard Operating Procedures.

Key Skills We’re Looking For

Prior experience in a call centre or customer service setting.

Familiarity with claims, legal claims, or financial services (a plus).

Excellent phone and data entry skills, with a keen eye for detail.

Proficiency with claims management or contact centre systems (preferred).

Ability to handle client communications professionally, both written and verbal.

Benefits

Christmas closure and Birthdays off

"Personal Time" to attend external appointments

Employee Assistance Programme

Staff Referral Bonus

Reduced parking fees

Apply today to be part of a team that values integrity, client service, and continuous growth.

This vacancy is being handled by Aspire Recruitment. We receive a high volume of applications and may contact shortlisted candidates within 14 days. By applying, you consent to Aspire Recruitment processing your data as described in our Privacy Policy and may opt out of receiving information at any time.

Job Info

Job Title: Call Centre Advisor

Company: Aspire

Location: Liverpool, Merseyside

Posted: Sep 19th 2025

Closes: Oct 20th 2025

Sector: Customer Services

Contract: Permanent

Hours: Full Time

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