Overview

You will be a passionate, dynamic and experienced Sports Bar Manager to lead our team and create an exciting, high energy environment for sports fans from all aspects of sports. You will be sports obsessed, (yes, really!). The ideal candidate is passionate about hospitality, knowledgeable about food and beverage operations, skilled at managing a fast paced bar setting and has a thorough knowledge of all sports. You will be responsible for overseeing daily operations, ensuring exceptional customer service and driving sales while maintaining a fun and safe atmosphere. Most of all, you will LOVE what you do (and your team will too…)

Responsibilities

Lead and manage a team of bar staff, providing guidance, training, and performance evaluations.

Develop and implement operational strategies to enhance bar efficiency and guest satisfaction.

Monitor and maintain appropriate levels of bar inventory, including beverages, supplies, and equipment.

Create and promote sports related events, viewing parties and local partnerships.

Engage with customers and sports fans through social media and promotions.

Build relationships with local fan groups to drive attendance.

Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations.

Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.

Implement and enforce company policies and procedures to uphold service standards.

Collaborate with other departments to coordinate events, promotions, and special bar-related activities.

Recruit, train and supervise bar and restaurant staff to deliver excellent service.

Create and manage employee schedules to optimise efficiency and labour costs.

Motivate and coach team members, fostering a positive and professional work environment.

Handle conflict resolutions and staff management.

Full accountability of the Profit and Loss account for King''s Sports Bar.

Implement and drive a guest obsessed venue where KPI''s and measures are driven to success.

Spearhead key events and drive brand partnerships with our key suppliers, ensuring strong marketing support and unique selling points for key events.

Work with the marketing team to promote in-house events, seasonal offers, and customer engagement initiatives, notably digital darts in Kings Sports Bar.

Identify and implement upselling and cross-selling opportunities to drive food and beverage sales.

Prior experience in bar management or a related hospitality role.

Qualifications

Strong leadership and team management skills.

High volume bar operations experience.

Implementing processes to improve service and operations.

Recruiting, building and training teams of bar staff.

Excellent communication and interpersonal abilities.

Thorough understanding of beverage operations and inventory management.

Ability to work in a fast-paced environment and adapt to changing demands.

Proficiency in point-of-sale (POS) systems and basic computer applications.

Knowledge of industry regulations and safety standards.

Personal license holder (where possible).

Must be aged 18 or above and have the right to work in the UK.

Benefits

50% off food and beverages in all UK venues.

Extensive Rewards platform: discounts on travel, retail, hospitality, health and more.

Company Sick Pay

Company Pension

Life Assurance

Refer a friend incentives

Financial advice services

Employee health and wellbeing services

Virtual GP Services

Season Ticket Loans

Employee assistance program: confidential 24/7 advice and counselling

Cycle to work scheme

Company information:

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, with destinations across the UK and Egypt, including Empire Casino in Leicester Square and Metropolitan Mayfair. We are a "Why Not?" brand that challenges the status quo and focuses on style, pace, and safety for customers and staff.

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