Service Administrator Salary up to £30,000 Monday Friday 8.30am 5.00pm 25 days holiday plus bank holidays Office based role (BS40 5RH) Are you an experienced administrator with excellent organisation and communication skills? If so, we have an exciting opportunity providing support to our service engineers and first-class customer service to our customers throughout the UK. About Us Helec (part of Essco Group) has over 17 years experience providing Combined Heat and Power and packaged plant room equipment solutions. We encompass full design and installation in addition to maintenance and ongoing service requirements. We are seeking a competent Service Administrator to oversee the running of our service department, acting as the first point of contact for clients, providing updates, answering queries, and ensuring excellent service at all times. Responsibilities Schedule and dispatch service engineers, manage diaries and allocate work. Liaise with clients to book in pre-planned and reactive maintenance visits. Compile reports and invoices to send to clients. Compile service and maintenance quotes to send to clients. Continuously monitor and update processes to increase productivity and efficiency. Monitor email inboxes and phone lines, ensuring timely responses and clear communication. Monitor and update the service calculator to expand the range of services to clients. Order parts for servicing and annual maintenance work. Issue monthly reports on performance and ..... full job details .....