An innovative technology consultancy is seeking an experienced Amazon Connect Solutions Architect to design and deliver scalable, secure, and cost-efficient cloud-based contact centre solutions. The organisation specialises in leveraging modern technologies, including AI-driven capabilities, to help businesses optimise operations and enhance customer engagement.Location: United Kingdom (Hybrid - Manchester / Sheffield / London or Remote Flexibility)Role ResponsibilitiesDesign and implement end-to-end Amazon Connect and cloud-based contact centre architecturesTranslate business requirements into scalable and secure technical solutionsCollaborate with cross-functional teams to integrate systems and streamline processesProvide consulting expertise, engaging directly with stakeholders and clientsEnsure solutions are aligned with best practices in security, performance, and cost optimisationSupport the adoption of AI and automation technologies within contact centre environmentsContribute to continuous improvement of architecture frameworks and delivery methodologiesKey RequirementsProven experience in Solutions Architecture and system designStrong hands-on experience with Amazon Web Services (AWS)Direct experience with Amazon Connect or contact centre platformsBackground in consulting and delivering tailored client solutionsSolid understanding of software development methodologies and integration patternsExperience designing and optimising business processesStrong ..... full job details .....