Customer Service Executive Based Heathrow 28K plus overtime To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week. This is an exciting customer facing role, looking after customers, and becoming an integral member of a highly motivated and friendly team. Essential Responsibilities Provide excellent Customer Service for both internal and external customers. Ensure customer expectations are managed proactively. Complete standard processes efficiently Deal with customers face to face to deliver good service and encourage repeat business. Investigate customer problems, queries escalating as appropriate and take actions to achieve a successful outcome. Complete daily administrative work as required both accurately and on a timely basis. Maintain a safe clean working environment in line with health and safety requirement. Work as part of a team and adopt a flexible approach to increase and maintain quality of service. Provide accurate information to customers. Qualify potential customers and manage risk. Contribute to an ongoing positive team environment. Undertake additional work as required to meet and exceed the expectations of the customer. Qualifications/Requirements Attention to detail. A calm and analytical approach to problem solving. Excellent communication and interpersonal skills with the ability to work effectively with people at all levels of the organisation. Ability to quickly identify and prioritise ..... full job details .....