Overview

Permanent, Part Time (30 hours per week)Kingslodge is a retirement living scheme consisting of 43 flats on the outskirts of Amersham, close to a thriving town centre with plenty of amenities. It is a private development for the over 55’s and is managed by a Residential Scheme Manager.We’re now seeking a Live-In Residential Scheme Manager to assist the Regional Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports residents to lead independent lives in a safe environment.

Responsibilities

Carry out wellbeing checks and respond to emerging changes in circumstances.

Identify and manage risk including safeguarding; take accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.

Engage with older people and their families; support them to identify issues that are important to them and how they would like to progress them.

Develop relationships with partner agencies that provide wellbeing opportunities; support residents to produce and access a programme of wellbeing and social initiatives, onsite and virtually, addressing issues affecting older residents such as wellbeing, loneliness and dementia awareness.

Routinely carry out health and safety, fire safety and warden call system checks to ensure compliance and high service standards.

Identify and manage risk including safeguarding; take accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.

Deliver on-site housing management services that support residents to live independently in a safe environment.

Requirements

Experience of working in a housing environment.

Highly customer focused.

Good IT skills, including the ability to use databases and tablets.

Good numerical skills and the ability to support monitoring of budgets.

A motivated and committed self-starter with strong organisational skills and a passion to deliver innovative services.

Ability to work collaboratively and communicate information clearly and effectively with others.

Practical and logical thinking; produces high quality work and meets deadlines.

Delivers excellent customer service, including response and resolution of customer feedback and complaints.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

NotesPlease note, accommodation costs will be deducted from the annual salary.

About StonewaterStonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial. We are a Disability Confident Employer and are working towards Disability Confident Leader accreditation; we have achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and pursuing related accreditation.

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