Service Support Technician Salary - Up to 35,000 Location - West SussexWhat we can offer you:Group Pension Plan - with matched contributions up to 5%Income Protection Scheme and Employee Assistance ProgramCompany Share Incentive Plan and Save-As-You-Earn SchemeDiscounts on Gym MembershipsRewards Platform - including high street discounts, employee benefits, and health and wellbeing offerings The role: This role involves supporting the coordination and processing of customer returns and warranty claims in line with established processes and turnaround targets. Responsibilities include fault diagnosis, evaluation of returned products, and completion of detailed survey reports. The position also covers repair, servicing, and functional testing of returned items, as well as assembly and testing of spare parts orders. Collaboration with internal teams to resolve issues and contribute to investigations is essential. Additional tasks include maintaining process documentation, ensuring the upkeep of the work area and tools in line with 6S standards, and providing off-site support when necessary.What we want from you:Experience working in an electromechanical service and repair settingProficient in using electronic test equipment such as digital voltmeters (DVM) and oscilloscopesAble to interpret and understand technical drawingsCapable of following instructions and working independently when requiredComputer literate with solid knowledge of Microsoft Office and JIRA software For ..... full job details .....