Overview

This role provides technical support for MasterCard’s operations environment, ensuring system stability, performance, and reliability. The position requires strong problem-solving skills, the ability to analyse system performance, and the capability to test and verify network infrastructure against specifications. The Technical Analyst should also be comfortable with escalation processes and able to step in for a Senior Analyst when required.Key Responsibilities

Diagnose hardware and software issues while minimizing customer impact.Analyse information and determine appropriate outcomes to resolve problems effectively.Create and update internal tickets to document monitoring and recovery actions.Perform routine system maintenance as defined by policy and procedure.Implement changes within the network infrastructure according to standards.Maintain and report operational metrics as defined by management.Provide subject matter expertise in designated operational areas and contribute to cross-functional support.Oversee and manage their on-site team in their manager’s absenceEducation and Experience

Proven experience in technical operations, infrastructure support, or a similar role.Strong background in at least three of the following OCC expertise areas, with proficiency across all five: UNIX, Mainframe, Production Control, Debit, Network.Subject matter expertise in at least one OCC domain, with a holistic understanding of how all OCC components integrate.Technical Skills

Proficiency in UNIX scripting, monitoring tools, JCL, MVS, and batch scheduling.Familiarity with Oracle DB scriptingExperience with firewalls and secure file transfer highly desired.Core Competencies

Strong problem-solving and troubleshooting skills.Excellent written and verbal communication abilities.Effective organizational and time-management skills.Strong interpersonal skills with the ability to collaborate across teams.Demonstrated leadership attributes, with the ability to cover for Senior Analysts as needed.Work Conditions

12-hour shifts, office based, including weekends.Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach; andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Information TechnologyIndustries

Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

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