Overview

Lead Health and Safety Management Consultant at Ark Workplace Risk. Ark Workplace Risk is a consultancy and software company providing market-leading solutions in Operational Risk, Compliance and Safety to major and global organisations, predominantly within the Residential and Commercial Property Sector, for over 30 years. Our software platform QUOODA is an Operational Risk, Compliance and Safety software platform that is simple to implement and adaptable to meet evolving demands.Our approach emphasizes real-world experience, collaborative partnerships with clients, and pragmatic leadership about what matters in the sector. This role offers the opportunity to work strategically with mid-to-large clients on their safety programs, making a positive impact on client success.About The Role

As a senior member of our Customer Success Team, you will report to the Director of Risk and Compliance and be at the forefront of client interactions, serving as a Trusted Advisor and problem solver. You will lead and manage external relationships while acting as a hub for internal operations, aiming to exceed client expectations and drive their success.If you are ready to tackle complex client problems, come from a background within residential and commercial property, and want to contribute to excellence, we invite you to join our team.Key Responsibilities Include

Implement client projects and programmes with high-level advocacyDesign management reports and predictive analytics for clientsCreate customer success by managing and reviewing a highly configurable digital software enterprise platformUndertake gap analysis of processes for improvement and better management of client systemsIdentify and implement client initiatives and new ways of workingPrepare and document technical requirements, proposals, schedules and client interactionsPrepare scopes and methodologies including liaison with technical team and clientsRespond to technical concerns and problems, ensuring smooth implementation and ongoing managementCommunicate with clients and internal teams to explain technical matters, products and implementation schedulesAdopt the role of Trusted Advisor so that clients have confidence, resilience, and can thriveProvide decision support to clients strategically and on day-to-day mattersCreate compelling presentations to communicate ideas, plans, reporting tools and software user journeysWork with the software support team to achieve clients’ operational and strategic goalsStay up to date with new capabilities, features and product launches; provide product feedback to managementYou Will Have

Qualifications in HandS and fire safety, including membership of a recognised industry body (e.g., CMIOSH or MIIRSM) or working towards (minimum Cert IOSH)A strategic, goal-oriented mindset with the ability to lead, engage and manage client accounts and delivery programmesAbility to convey information clearly and simplify for clientsAbility to learn new topics quicklyPassion to succeed and a love of winningDrive to build successful client portfolios and deliver high-quality serviceAt least 5 years’ experience in a client-facing role advising on health, safety, and fire safety objectives at a programme level2 years’ experience in an in-house role is advantageousExperience in taking requirements and preparing proposals through to briefs across complex assignmentsWhy Work For Us

Ark is a market leader providing an innovative suite of Professional Service Solutions, Outsourcing, and future-proofed Software and Analytics to mid/major organisations in the UK. With over 500 global and premium brands trusting Ark to deliver smarter Risk, Compliance, and Safety.APPLY NOW : Join our team and take your career to new heights in a company that values talent and fosters a growth mindset in a supportive environment.We are committed to Equality, Diversity and Inclusion (EDandI) for everyone. All applicants will be treated fairly and without prejudice, irrespective of protected characteristics such as age, disability, gender identity, race, religion or belief, sex, and sexual orientation.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Management and ManufacturingIndustries

Business Consulting and ServicesNote: This job description reflects current responsibilities and qualifications for the role and is subject to change at any time.

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